The direction is committed to pursuing a policy that puts the focus of its business customers and the quality of service provided. Customer satisfaction is achieved by providing and adapting all the processes to its specific needs, implicit, explicit and detected by monitoring both training procedures, both the objectives agreed during contract The objectives that puts Explorer Marine SBoSS Care towards the continuous communication with the Client and its consulting service. The continuous updating of international standards; Attention to staff through the implementation of specific training courses; Respect of delivery times and quality of service; Enforcement of security. By achieving these goals is to achieve a strong focus on its customers, increase efficiency in the market and make customer satisfaction the fator differentiating in a highly competitive market. The specific objectives are set annually by the Directorate and circulated to all employees.
